Frequently Asked Questions

Everything you need to know about shopping with Rowan.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Rowan ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order status?

Once your order is shipped, you can track its progress through the link provided in your confirmation email or by logging into your account on our website.

Are your products covered by a warranty?

Many of our products come with a one-year manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.